The aim
To ensure all staff deliver great customer service by changing their attitude.
About the program
Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through the process unless they have the right attitude. This video introduces scenes in a shop, an airline call center, a bank, a hospital and on public transport to show how all frontline staff can do better, and offers a five-step model for getting it right.
The objectives of the program are to get people to:
-Treat customers as they would want to be treated themselves
-Try to do a little bit extra to exceed expectations
-Understand good customer service is everyone's responsibility
-Be aware that good service goes straight to the bottom line, because bad service loses customers
The benefits
Related training issues:
Body language
Information:
A Melrose production. Release date: 1997
To ensure all staff deliver great customer service by changing their attitude.
About the program
Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through the process unless they have the right attitude. This video introduces scenes in a shop, an airline call center, a bank, a hospital and on public transport to show how all frontline staff can do better, and offers a five-step model for getting it right.
The objectives of the program are to get people to:
-Treat customers as they would want to be treated themselves
-Try to do a little bit extra to exceed expectations
-Understand good customer service is everyone's responsibility
-Be aware that good service goes straight to the bottom line, because bad service loses customers
The benefits
- Suitable for new recruits, front-line staff and as a refresher
- Simple and memorable five-step model
- Introduces a range of realistic scenarios to strengthen the message
Related training issues:
Body language
Information:
A Melrose production. Release date: 1997
Categories
ArcLearn specializes in business skills training from leading producers.
All courses are video based which makes them both fun and highly effective.
No long-term contract or committment required.
Administrative functions and record keeping are hosted on our secure server.
Our performance database records student progress & test results.
Your ArcLearn website can be branded with your company's name, logo and corporate colors.
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