Charlie Jenkins John Cleese is the "unsalesperson" of the year. But he's not a sales rep by trade -- he's a service engineer. In a number of situations -- commercial, industrial and domestic -- Charlienmakes a drama out of a crisis at every available opportunity. He criticizes the product, the company and even the customer when what he should be doing is supporting them all.
Serice, technical and installation staff will learn from the classic errors portrayed and undersand how they can become troubleshooters rather than troublemakers. Management and sales staff will learn to appreciate the problems faced by their after-sales teams.
Key Messages:
Serice, technical and installation staff will learn from the classic errors portrayed and undersand how they can become troubleshooters rather than troublemakers. Management and sales staff will learn to appreciate the problems faced by their after-sales teams.
Key Messages:
- Support the salesperson
- Support the product
- Support the organization
- Support the customer
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