Most managers would agree that, if an employee's conduct or performance is not up to par, then he or she should be told and given the opportunity to improve. But, what's the best way to tell the employee?
The three John Cleese characters from How am I Doing? manage to botch up yet another face-to-face session. Ethelred the Unready forgets to check his facts, Ivan the Terrible fails to listen before he reprimands and William the Silent skirts the issue. By the time the reason for the interview becomes apparent, he has lost all authority.
However, even this terrible managerial trio prove they can conduct a constructive discipline interview once they have grasped the three golden rules.
Key Messages
The three John Cleese characters from How am I Doing? manage to botch up yet another face-to-face session. Ethelred the Unready forgets to check his facts, Ivan the Terrible fails to listen before he reprimands and William the Silent skirts the issue. By the time the reason for the interview becomes apparent, he has lost all authority.
However, even this terrible managerial trio prove they can conduct a constructive discipline interview once they have grasped the three golden rules.
Key Messages
- Define the performance gap
- Explore the reasons for the gap
- Eliminate the gap
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