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Displaying products 1 - 10 of 27.
A widow's story
DVD style course with video and completion certificate only
The importance of life insurance
The aim How vital life-insurance protection is for every family.About the program This powerfully emotive story is motivating for the sales team and gives agents and brokers a platform for discussion with prospective clients. It's a great introduction for newcomers to the industry and helps admin staff appreciate the human dimension behind every poli
Body language at work: non-verbal communication
DVD style course with video and completion certificate only
Non-verbal communication
The aim To understand the importance and meaning of body language in the workplace.About the program Desmond Morris has helped people think increasingly about the messages we send and receive through our bodies, and the very practical body language techniques we can apply at work. The core program in this four-part masterclass covers the all
Body language: What the window cleaner saw
DVD style course with video and completion certificate only
The aim To help people understand how others think and feel by how they behave.About the program The window cleaners in this drama have a ringside view of corporate life, seeing behavior and interpreting it without hearing the words. By learning from them, this video will help managers, supervisors and salespeople be aware of the signals they a
Days of change
DVD style course with video and completion certificate only
An analysis of the process of change
The aim To provide people with a simple model to help them analyze their own reactions to change.About the program Although we seem capable of coping with considerable change in our domestic lives, at work we often display an inability to adjust to new demands and suffer stress and anxiety. Based on the ideas of TV and radio counse
Fair's fair
DVD style course with video and completion certificate only
Equal opportunities for all
The aim To show employees how all types of discrimination can and should be avoided in the workplace.About the program This video demonstrates some of the common discrimination problems using dramatized case studies. It shows that it may be wrong to treat everybody as if they are the same, because people are individuals. And it may be equally as wrong to
Feedback for performance
DVD style course with video and completion certificate only
Giving and receiving information
The aim To use praise and constructive criticism to achieve better performance.About the program Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition when they are doing well and guidance when they could be doing better. The main video and course guide give clear guidelines for giving
First in line
DVD style course with video and completion certificate only
A total training kit for new managers
The aim To bring first-line managers and team leaders quickly up to speed with the expected roles and responsibilities of front-line management.About the program First in line (second edition) is a total resource for training people as front-line managers. It is comprehensive, providing a conceptual overview of the manager's role, training in esse
Gods of management
DVD style course with video and completion certificate only
All cultures are good in the right place
The aim To help managers identify the culture within the organization, and the type of people to make it successful.About the program Every organization has its own culture - a way of doing things - and when you understand it you can make more of the people who fit into it. If an individual is grappling with change and trying to break the mould, either thro
Ideas into action
DVD style course with video and completion certificate only
Stimulating creativity for success
The aim To stimulate creativity as a tool for enhancing an organization's success.About the program Based upon the work of Mark Brown of Innovation Centre Europe, Ideas into action looks at the barriers to fresh, profit-related creative thinking and suggests some simple but powerful ways to overcome the
In the customer's shoes
DVD style course with video and completion certificate only
Improve the quality of your customer service
The aim To ensure all staff deliver great customer service by changing their attitude.About the program Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through the process unless they have the right attitude. This video introduces scenes in a shop, an airline call center, a b
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ArcLearn specializes in business skills training from leading producers.
All courses are video based which makes them both fun and highly effective.
No long-term contract or committment required.
Administrative functions and record keeping are hosted on our secure server.
Our performance database records student progress & test results.
Your ArcLearn website can be branded with your company's name, logo and corporate colors.
Entirely web based. No need for IT support staff.
