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Complaints and quality management
DVD style course with video and completion certificate only
Quality through customer service
The aim To demonstrate the value of addressing the causes of customer complaints to improve the quality process.About the program This witty program makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer and that's a problem that crops up again and again because no-one has att
Stuck on quality
DVD style course with video and completion certificate only
Empowering staff
The aim To create an atmosphere in which everyone can make decisions that will benefit the customer.About the program A company's major customer arrives for a show-down meeting to announce that she will be taking her business away from the company. During the meeting she points out how empowering staff to use their own discretion when makin
The customer is always Dwight
DVD style course with video and completion certificate only
Achieving 100% quality first time.
The aim An introduction to process management.About the program Every organization has processes; a series of operations changing one thing (a product or service) into another. Achieving 100 per cent quality first time, every time requires everyone in the process treating the next person in the line as an int
The importance of mistakes
DVD style course with video and completion certificate only
Aim To create a more relaxed attitude in which creativity can flourish. The video This program takes place at a live presentation to one of the USA's most prestigious training forums. Cleese tackles the thought-prov
The kingdom was lost
DVD style course with video and completion certificate only
When it's a team effort, we're all responsible for quality
The aim To make everyone aware that they must all assume responsibility for accuracy and attention to detail.About the program Fail to communicate the tiniest detail clearly and any project can turn into a disaster on a grand scale. In The kingdom was lost, an internationally renowned architect fails to
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ArcLearn specializes in business skills training from leading producers.
All courses are video based which makes them both fun and highly effective.
No long-term contract or committment required.
Administrative functions and record keeping are hosted on our secure server.
Our performance database records student progress & test results.
Your ArcLearn website can be branded with your company's name, logo and corporate colors.
Entirely web based. No need for IT support staff.
