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Displaying products 1 - 10 of 12.
Conveying Information (from the communications essentials series)
DVD style course with video and completion certificate only
One of the biggest traps when explaining things is thinking that you are doing it effectively when you actually are not. Often the message that the other person receives is not the same as the message you intended to send. This video teaches the three steps necessary for conveying information clearly and avoiding misunderstandings, inefficiencies, errors and conflicts.
This video can help your employees realize how their perceptions can easily become distorted through belief based on their past experiences, fears and expectations. How they interpret a response to a situation can determine their success.
Featuring Dr. Roger Fisher, Director of the Harvard Negotiation Project, and co-author of Getting To Yes and Beyond Machiavelli. In this documentary-based program, Dr. Fisher draws on five real-life examples in organizations as diverse as British Alcan--where a hostile labor-management settlement had contributed to work stoppages, wage disputes and walkouts that "left a bad taste in everyone's mouth
Getting to yes
DVD style course with video and completion certificate only
Featuring authors Ury, Fisher & Patton, this seven module program demonstrates their strategy for successfull, win-win negotiations through the use of their own commentary as well as 7 realistic negotiation sessions.
I'd like a word with you (ORIGINAL) The Discipline Interview
DVD style course with video and completion certificate only
Most managers would agree that, if an employee's conduct or performance is not up to par, then he or she should be told and given the opportunity to improve. But, what's the best way to tell the employee? The three John Cleese characters from How am I Doing? manage to b
I'd like a word with you
DVD style course with video and completion certificate only
The discipline interview
The aim To ensure managers appreciate how to maintain people's long-term performance by applying necessary discipline.About the program This program shows managers and team leaders who have responsibilities for staff just how badly a discipline interview can be handled. By analyzing the wrong way to interview, it then shows how the right skills can keep staff
Listening and understanding (from the communication essentials series)
DVD style course with video and completion certificate only
Teaches employees the five secrets for developing effective listening and understanding skills: show interest, focus on key issues, summarize and check for understanding, listen for common threads and explore and respond to feelings.
Overcoming negative behaviors (from the communication essentials series)
DVD style course with video and completion certificate only
Life is full of difficult situations, and very often these difficult situations involve dealing with the negative behavior of others in the workplace. This video teaches practical actions for dealing with resistance, complaints, disruptions, demands and aggression from individuals with whom you must get along in order to get things done.
Receiving feedback - advanced skills (from the feedback solutions series)
DVD style course with video and completion certificate only
Not everyone is skilled at giving feedback. This places a greater responsibility on the "seeker" to handle the "giver" in a way that will give the "seeker" what he or she needs. In other words, people need to use techniques that will assist the "giver" of the feedback to do the job effectively. This video outlines a variety of skills and techniques viewers can use to deal with difficult situations when
Receiving feedback - basic skills (from the feedback solutions series)
DVD style course with video and completion certificate only
People are often embarrassed when receiving positive feedback. They can also be fearful and defensive when faced with negative feedback. This program will provide the viewers with the knowledge and skills they need to receive and act upon constructive feedback from other people about their job performance, behaviour, ideas and suggestions. In the end, the real purpose in seeking and receiving feedback i
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ArcLearn specializes in business skills training from leading producers.
All courses are video based which makes them both fun and highly effective.
No long-term contract or committment required.
Administrative functions and record keeping are hosted on our secure server.
Our performance database records student progress & test results.
Your ArcLearn website can be branded with your company's name, logo and corporate colors.
Entirely web based. No need for IT support staff.
