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A video guide for customer service and sales (episode 1)
DVD style course with video and completion certificate only
What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service. A sales and customer service training video featuring leading body language ex
A video guide for customer service and sales (episode 2)
DVD style course with video and completion certificate only
What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part DVD series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service. A sales and customer service training video featuring leading body language ex
Building employee morale - missed opportunities
DVD style course with video and completion certificate only
American actors; filmed in the United States. This scene was written and produced to make the following points: Leaders should not be unimpressed by individuals (or teams for that matter)
Creating Great Customer Conversations
Interactive course; lessons oriented with pre-test and post-test
Customer satisfaction never stays the same. Because you're only as good as your last interaction with a customer, you're either improving it or lowering it. So every conversation with a customer is a "moment of truth" that effects the overall success of your store. Fortunately, research shows that there are five characteristics of a conversation that "goes the extra mile" for customers. Learn how to includ
Demanding customers
DVD style course with video and completion certificate only
Customer care made PERFECT
The aim To give all types of customer-facing staff the rules for achieving customer satisfaction - even when handling the most demanding people.About the programDemanding customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of fro
How to lose customers without really trying
DVD style course with video and completion certificate only
Keeping the customer satisfied
The aim To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.About the program This program clearly demonstrates that the same guidelines for keeping customers satisfied apply in different situations, from sales to service to a retail checkout or reception desk. Customers can be tryin
If looks could kill
Interactive course; lessons oriented with pre-test and post-test
The power of behaviour
The aim To ensure customer-facing staff learn how their behavior can be used to improve customers' attitudes, and create new sales opportunities.About the program How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, careless failure has created a victim.
In the customer's shoes
DVD style course with video and completion certificate only
Improve the quality of your customer service
The aim To ensure all staff deliver great customer service by changing their attitude.About the program Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through the process unless they have the right attitude. This video introduces scenes in a shop, an airline call center, a b
It's Personal: for the customer and for you
DVD style course with video and completion certificate only
As consumers ourselves, we all know how important customer service is. Despite this we can find it hard to provide consistently good service in our own jobs. We’ve teamed up with Rick Stein and his team to demonstrate the skills and attitudes that underpin
Keeping customers cool
DVD style course with video and completion certificate only
Understanding the customer's problem
The aim Resolving customer complaints and creating positive situations by understanding why customers have problems.About the program Keeping customers cool provides front-line staff with practical, focused training in handling customer complaints. It highlights that staff behavior is the key to stopping a difficult situation turning into an explosi
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ArcLearn specializes in business skills training from leading producers.
All courses are video based which makes them both fun and highly effective.
No long-term contract or committment required.
Administrative functions and record keeping are hosted on our secure server.
Our performance database records student progress & test results.
Your ArcLearn website can be branded with your company's name, logo and corporate colors.
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