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Displaying products 1 - 10 of 18.
Conveying Information (from the communications essentials series)
DVD style course with video and completion certificate only
One of the biggest traps when explaining things is thinking that you are doing it effectively when you actually are not. Often the message that the other person receives is not the same as the message you intended to send. This video teaches the three steps necessary for conveying information clearly and avoiding misunderstandings, inefficiencies, errors and conflicts.
e.asywriter - using email effectively
DVD style course with video and completion certificate only
Do your emails really deliver? Arguably email is now the main form of communication in the workplace. But how well do we use it? It's very speed and ease of use can be a double edged sword. How often have you fired off a reply only to regret it? Or sent someone a confidential message and copied it around the organisation by mistake?
Exercising personal power (from the communication essentials series)
DVD style course with video and completion certificate only
The art of being able to influence people requires that you are able to identify, in any given situation, what particular types of power are at your disposal, and then use them in combination to achieve your goal This program introduces five influencing and persuading skills - position power, knowledge and experience, reward power, penalty power and inspiration power - and the different workplace situation
Giving feedback - advanced skills (from the feedback solutions series)
DVD style course with video and completion certificate only
This video provides specific behavioral techniques for dealing with the four most common difficult situations encountered when giving feedback. Viewers will learn about two-way feedback, contracting, linking feedback to specific goals, the importance of acknowledging emotions and dealing with disagreements.
Giving feedback - basic skills (from the feedback solutions series)
DVD style course with video and completion certificate only
Feedback is no longer just the role of the manager. Make feedback an accepted part of daily business by making it everyone's responsibility. Learn to structure feedback to ensure that it is specific, balanced and timely. Learn about internal and external factors that create barriers to providing people with constructive feedback.
Handling the baggage
DVD style course with video and completion certificate only
All sorts of different people make up a workplace. Everyone is impacted by a complex range of personal circumstances that go on outside of work - things shaped by personalities, relationships, finances and physical and social environments. Sometimes personal issues can dominate someone to the extent that their performance at work is affected - they bring their 'baggage' to work with t
Has the buck stopped yet?
DVD style course with video and completion certificate only
Responsibility ' every individual in every workplace has it, but sadly, there are some who don’t take it. This animated program features Tom, an experienced employee who is responsible for inducting Buck, a new recruit, into his organisation. When Tom tries to pass the buck on Buck, we see the consequences for all involved. It provides excellent discussion-starting material on respo
Listening and understanding (from the communication essentials series)
DVD style course with video and completion certificate only
Teaches employees the five secrets for developing effective listening and understanding skills: show interest, focus on key issues, summarize and check for understanding, listen for common threads and explore and respond to feelings.
Living the brand: the Patagonia story
DVD style course with video and completion certificate only
The Patagonia story
The aim To encourage people in your organization to recognize that they can contribute to building the brand with their everyday actions.About the programBased on the book, ‘Living the Brand’, this program uses the sportswear brand, Patagonia to demonstrate how organizations can capture the passion of
Managing generation Y
DVD style course with video and completion certificate only
Three generations are now in the workplace, and the youngest ' Generation Y ' are making their mark. They view the workplace very differently from Baby Boomers or Generation X. Having grown up with technology, they are digital natives ' information and communication has always been instant. They want to go a long way in a short time; they often don't settle for just being told - they want to know wh
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ArcLearn specializes in business skills training from leading producers.
All courses are video based which makes them both fun and highly effective.
No long-term contract or committment required.
Administrative functions and record keeping are hosted on our secure server.
Our performance database records student progress & test results.
Your ArcLearn website can be branded with your company's name, logo and corporate colors.
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